Adapting Vending Machines in Rochester

Vending Machines in Rochester Keep Adapting

Adapting Vending Machines in Rochester

2020 has brought about many unforeseen changes, especially in Rochester break rooms. Whether a break room offered vending machines or a micro-market, refreshment providers have had to adapt. This isn’t, however, the first time that break room equipment has been modified to meet a new need. Since the very first vending machine was developed, individuals have continued to use them to solve a variety of different problems.

Vending Machine History

The concept of a vending machine has been around for a lot longer than most Rochester residents realize. In fact, the first vending machine was said to have been written about by the mathematician Hero in 215 BC in Ancient Egypt. In this machine, the user placed a coin in the machine and received holy water; a job previously performed by an individual. Here are several important changes that have helped make the vending machine what it is today include:

1888: Tutti-Frutti gum vending machines were installed in a New York City subway station.
1946: The first coffee vending machine was invented.
1950: Refrigerated sandwich vending machines expanded the lunch menu.
1950s – 1970s: located in U.S. airports, vending machines sold life insurance policies covering death, should the buyer’s flight crash.
1961: Canned soft drink vending machines offered customers new beverage options.
1972: Glass-front snack machines were introduced.
1985: Credit/debit card payment devices were introduced.
1987: Frozen food vending machines were introduced.
1991: Flavored coffees, espresso, and cappuccino were introduced in coffee machines.

Today

In the 150+ years since the first fully automatic vending machine was invented, a wide range of products, from practical to crazy, have been sold. In 2020, non-edible options including personal protection equipment (PPE) can be found. The following organizations highlight how vending machines can be converted to help combat the spread of COVID-19.

New Jersey Transit (NJT) has installed vending machines in handful of stations that sell PPE such as face masks, hand sanitizer, sanitized wipes, and disposable gloves to the public. Kevin Corbett, CEO & President of NJ Transit, explained, “We want our customers to trust that we have prepared the safest and cleanest transit system possible for their return and will continue to work hard every day to keep it that way.” 

Virginia Commonwealth University (VCU) has developed a similar program. Located throughout the campus, vending machines offer masks, hand sanitizer and other protective products at no cost to the students or university employees. The university tracks “purchases” via the school’s id card system, ensuring that everyone can only make one purchase per product per month.

Adapting Vending Machines in Rochester

As with the new machines at VCU and NJT, vending machines in Rochester break rooms offer several benefits for employees. Employers can create a customized menu that includes the snacks, beverages, and fresh food their employees want. Not only are a variety of payment options available, including cash, credit/debit cards and mobile payment apps, but employers can also cover part or all the costs for their employees. In addition, break room vending machines can encourage employees to stay on-site when they need something to eat or drink, reducing person to person contact and the likelihood of coming into contact with COVID-19.

Is your Rochester break room ready to safely offer sought-after refreshment options? We are here to help you create an inviting and welcoming space that also safely delivers everyone’s favorite snacks, cold beverages, fresh food, and coffee. For more information, please call Sirness Vending Services at 585-594-9000.

vending technology in rochester break rooms

Technology Plays an Important Role in Rochester

vending technology in rochester break rooms

In 2019 state-of-the-art technology is king, especially in Rochester break rooms. But, and it’s a big one, adopting new technology should not come at the expense of good employee experiences. Based on the most recent Consumer Payment Study performed by Total System Services (TSYS), researchers found that while Americans want to adopt and use the newest payment technology to pay for purchases, they also want to be able to speak with someone when there is a problem.

For Rochester employers, the challenge is to find the ideal balance between state-of-the-art payment technology and old-fashioned customer service when it comes to the break room experience.

What Employees Look For  

  • the option to use a mobile device – whether it’s through a mobile payment app or a bank’s app – to pay for snacks, beverages and fresh food 
  • speed, agility and convenience during the buying process
  • intuitive and user-friendly equipment and processes
  • personalized offers based on individual purchasing preferences such as buy-4-get-1-free and information about promotions and rewards

Adding new technology in the break room also helps employers provide excellent refreshment services. Vending equipment, open-front coolers and touchscreen self-checkout kiosks are connected to vending suppliers, thus supporting remote data management or sales and inventory data analysis as well as machine maintenance. Vending machines with sought-after products and less time offline are a win for everyone.

“Old-fashioned” Customer Service

Reflecting on the TSYS study, John Dale Hester, Senior Vice President of Relationship Management at TSYS, explained, “Americans are demonstrating a strong appetite for digital technologies…but that willingness to adopt the latest technology has its limits. When people encounter a problem…most still want to interact with a real person.”

vending technology in rochester break rooms

When Rochester employees have a problem with any part of the refreshment services in their break room, there must be a way to connect with someone who can help solve the problem. Whether it’s via a facility/office manager or the mobile app, effective customer service in the break room is about helping your employees be as successful as possible.

But ultimately, customer service issues in the break room should fall back to your Rochester refreshment provider, and Sirness Vending Services understands that. Not only do we offer state-of-the-art technology and sought-after snacks, beverages and fresh food, but we deliver top-notch customer service. Your employees’ break room experiences are important to us.

For more information about delivering top-notch technology and “old-fashioned” customer service in your break room, please call Sirness Vending Services at 585-594-9000. We look forward to designing the best solution for your organization.